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How a Loan Moves From First Call to Closing

Five steps, one person, and a closing date I work back from.

Here is what happens after you call or text me, in the order it happens, with the dates I hold myself to. You work with me the whole way: I take the application, I shop it across more than 30 lenders, and I run the file until it closes.

Calls and texts are returned the same day, seven days a week, and you always know what comes next.

RL Hesson and his wife at a laptop

How the Process Works

Every loan follows the same five steps. Here is how they ran on a recent purchase.

A buyer’s agent sent me a client buying a home in Spring Hill. The application came in on Monday, June 29. Two days later they were pre-approved and their file was in underwriting, and we closed on Friday, July 10, the scheduled closing date. Most purchases close about 30 days from the contract.

RL Hesson, mortgage broker and owner of Hesson Loans

Step 1 – Strategy Call

A 15-minute call on what you’re buying or refinancing, your timeline, and anything unusual about income, assets or the property. You leave knowing which loans fit. No credit pull.

Step 2 – Pre-Approval That Holds Up

The application takes 10 to 15 minutes, and every complete application gets a same-day review. No pre-approval letter goes out until the file is complete, and listing agents can call me to confirm it.

Step 3 – Offer & Loan Structuring

Before you write, I run the numbers on that house: payment, cash to close, and whether a seller credit or points change the answer. The letter matches your offer price, not your ceiling.

Step 4 – Execution

The contract date sets the schedule. Your file goes to underwriting within three days of the contract, usually one to two. I chase the appraisal, title and conditions, and your agent hears from me when anything moves.

Step 5 – Closing & Beyond

The Closing Disclosure often goes out two weeks early, so the three-day wait never risks the date. I have never missed a closing date. After closing, I track your rate and reach out when a refinance may be worth a look.

Common Questions About the Loan Process

How long does the mortgage process take?

Most purchases take 30 days, but timing depends on preparation, underwriting complexity, and market conditions. I have closed loans in as little as 7 days.

When do I lock my interest rate?

Usually once you are under contract and the closing date is known. If rates are moving against you I will say so. The call is yours, and I explain the trade-off in plain terms before you make it.

What causes delays in closing?

Missing documents, a low appraisal, and changes to your job, credit or bank accounts after you apply. The first I prevent by requiring a complete application before the pre-approval; the other two I catch early because the file goes to underwriting within days of the contract.

How involved do I need to be?

You answer my questions and send documents when I ask. I handle the lenders, the appraisal, title and the conditions, and when you need something, you call or text me, not a call center.

What Makes This Process Different

Four things you can hold me to.

One person, start to finish

From the first call to the closing, the person you call or text is me.

No call centers

No rotating contacts

No relaying questions through multiple people

The right loan, chosen first

Before you apply or lock, we settle which loan fits, what it costs and how it fits your offer.

Goals, timing, and complexity addressed upfront

Financing aligned with the offer – not the other way around

The program chosen before the letter goes out

Proactive, not reactive

Problems are cheap to fix early and expensive the week of closing, so the file goes to underwriting within three days of the contract.

Underwriting and appraisal issues flagged early

Documentation planned in advance

Never missed a closing date

Clear communication

You hear from me when anything moves, and so does your agent. You always know the next step and who has it.

Straightforward updates

Clear next steps

Same-day calls and texts, 7 days a week

Ready to Start?

If you are early, book a 15-minute call.

If you are ready, start your pre-approval. A complete application gets a same-day review.


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(615) 516-3176

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